Customer Service Associate

Customer Service Associate


Ithaca Hummus is seeking a full time customer service associate to join our Rochester team. The ideal candidate will demonstrate passion for creating memorable experiences for our customers


Fuel and support sales and marketing departments with upcoming initiatives

Fully manage and coordinate our info email for the brand

Assist with ongoing social media communication

​​Oversee and coordinate sample requests/ other outbound sales and marketing materials

  • This includes determining packaging and ordering materials. There may be times where you need to test new packaging/ice packs to ensure its economical and successful in transit
  • Receive and send sample or swag requests on a day-to-day basis. These could be from the sales or marketing team​
  • Other outbound material includes customer requests, coupons, general information, social media giveaways, swag and mass send outs
  • Example of mass send outs: New flavor launches, welcome packets, social media campaigns, etc… ​
  • SWAG Inventory management​
  • Keep track of product inventory for any shipments and order any materials needed when low
  • Order and pick up product from manufacturer 

General office needs and organization ​

  • Order office supplies​
  • Inbound receiving


  • Problem solver
  • Self-reliance
  • Dependability
  • Ability to lift packages up to 50lbs
  • Teamwork
  • Basic computer & excel skills
  • Ability to maintain a clean work area
  • Flexible and willing to support team members in need
  • Open to change in responsibilities as our company grows and our needs change
  • Occasional weekend and evening availability


  • Flexible hours
  • 401k and health insurance options
  • Unlimited supply of hummus